Privacy Policy

1. Introduction

At KVTemplate ("we", "our", or "the Platform"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our restaurant platform in Ecuador.

By using KVTemplate, you accept the practices described in this Privacy Policy.

2. Data Controller

The controller responsible for processing your personal data is:

3. Data We Collect

3.1 Data provided by the User (Restaurant)

• Account information: Name, email address, password
• Restaurant information: Trade name, legal name, tax ID, address, phone number
• Menu content: Categories, dishes, prices, descriptions, photographs
• Settings: Preferences, hours, notifications

3.2 Automatically collected data

• Access data: IP address, browser type, operating system, pages visited
• Usage data: Features used, session time, interactions
• Device data: Device type, unique identifiers
• Cookies and similar technologies: Browsing information (see Cookie Policy)

3.3 Restaurant customer data

When a restaurant uses KVTemplate to receive orders, we may collect data from end customers, such as:

• Name and phone number (for WhatsApp orders)
• Order history
• Preferences and comments

The restaurant is responsible for obtaining consent from its customers for the processing of this data.

4. Purpose of Processing

We use your personal data for the following purposes:

• Service provision: Providing platform access, creating and managing digital menus, processing orders
• Communication: Sending order notifications, service updates, technical support
• Payments: Processing subscription payments, generating invoices
• Service improvement: Analyzing usage, resolving issues, developing new features
• Marketing: Sending promotions and news (only with your consent)
• Legal compliance: Responding to authority requests, preventing fraud

5. Legal Basis

The processing of your data is based on:

• Contract performance: For the provision of requested services
• Consent: For marketing, non-essential cookies
• Legitimate interest: For security, service improvement, fraud prevention
• Legal compliance: For tax and regulatory obligations in Ecuador

6. Data Recipients

Your data may be shared with:

• Service providers: Hosting (Vercel), databases (Supabase)
• WhatsApp/Meta: For order integration (data governed by Meta's policy)
• Authorities: When required by law
• Professional advisors: Accountants, lawyers (only when necessary)

We do not sell your personal data to third parties.

7. International Transfers

KVTemplate uses global infrastructure services (such as Vercel and Supabase) that may process data on servers outside Ecuador. These transfers are made under appropriate safeguards, including standard contractual clauses approved by the European Commission or the foreign equivalent.

8. Retention Period

We retain your data for:

• Active account: While you maintain your active account
• Billing data: 7 years (per SRI tax requirements)
• Access logs: 12 months
• After account deletion: 30 days for export, then deletion

9. Security

We implement technical and organizational measures to protect your data:

• SSL/TLS encryption on all transmissions
• Encrypted storage of sensitive data
• Two-factor authentication available
• Access restricted to authorized personnel
• Continuous security monitoring
• Regular backups

10. Your Rights

Under Ecuador's Organic Law on Personal Data Protection, you have the right to:

• Access: Obtain confirmation about whether we process your data and access it
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Objection: Object to processing in certain circumstances
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured and readable format
• Withdrawal: Withdraw your consent at any time

To exercise these rights, contact: privacidad@kvtemplate.com

11. Minors

KVTemplate is not designed for individuals under 18 years of age. We do not knowingly collect data from minors. If you discover that a minor has provided personal data, please contact us immediately to have it removed.

12. Cookies and Similar Technologies

We use cookies and similar technologies. For more information, please see our Cookie Policy.

13. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through a notice on the Platform or by email. The effective date is indicated at the beginning of the document.

14. Complaints

If you believe your data protection rights have been violated, you have the right to file a complaint with Ecuador's Personal Data Protection Authority.

15. Contact

For questions about this Privacy Policy or to exercise your rights:

• Email: privacidad@kvtemplate.com
• WhatsApp: +593 99 123 4567
• Contact form